Support E-Store Get Merchant ID Purchase E-Store Upgrade E-Store Close E-Store Reopen E-Store E-Store FAQs Web Site Add E-Store Purchase Web Site Close Web Site Reopen Web Site Web Site FAQs Administration Service Terms Add Disk Space Update Billing Info Update Member Record Change Password Lost Password Tips & Tricks Web-based Tools Custom Domain Search Engine Submission	Web Site FAQs   General Questions What is a Web site? How does our Web site work? How much does a Web site cost? What does my Web site service include? How will visitors find my Web site on the Internet? How do I get customer support for my Web site? Modifying Your Web Sites How do I edit my Web site? Can I add more disk space to my Web site? Where will my Web site reside? Can I edit the HTML pages in my Web site? Compatibility Questions What does a person need to visit my Web site? I'm behind a firewall. Can I use your Web site? Can I control access to certain areas of my Web site? General Questions What is a Web site? A Web site is the best way to put your business on the Web with no assembly required. By going through a simple two step signup process, you can establish a professional looking, personalized Web site for yourself or your business. Your Web site even has built-in powerful communication and collaboration capabilities. Choose from one of professionally designed templates and your Web pages will be live on the Internet in less than 10 minutes. Absolutely no HTML, design, or programming experience is required. With your Web site, you can: Attract customers and partners Use your Web site to increase your sales and marketing efforts Communicate information about your products and services Take advantage of our custom templates, eliminating the need to have someone design Web pages for you. Use Public and Private folders to exchange files with visitors Post graphics, photos, and links to other Web pages A Web site increases your sales and marketing efforts by establishing a cost-effective presence on the Web. You can utilize the site's powerful communication tools to help reduce phone tag; lower long distance and conference calling fees; and dramatically increase the quality of your customer service and the visibility of your business. You select the most appropriate Web pages for your specific business from a library of professionally designed templates. There are templates for organizations offering services and selling products as well as custom templates for specific industries, including real estate, financial planning, recruiting and travel. Each template offers content pages such as About Us, Frequently Asked Questions, Product Catalog, Contact Information, Ordering Information, and more. Every page can be personalized with your information by completing simple Web-based forms. How does the Web site work? Once you go through the sign-up process, your Web site is created automatically. It is hosted on the Internet for you and is immediately available so that anyone with a Web browser can visit your Web site. Initially, your Web site will contain sample graphics, links, and content to give you examples of how you can personalize it. As soon as your Web site is open, you can begin changing the text, uploading your own pictures and decorating your Web site any way you like. How much does a Web site cost? Your first month is free, giving you a no-risk opportunity to try the service. After 30 days, if you have already given us a valid credit card for your account, we will automatically start charging you for your site and it will remain open. You may call or email us at anytime to cancel. If we do not already have a valid credit card on file, you may continue your service by providing a valid credit card number. To purchase your site before Day 31, please call 1-877-557-5660. The service costs $19.95 per month. This includes 10 megabytes (MB) of disk space for storing files, folders, pictures, etc. that you use to personalize your office. In addition, you can choose from a library of professionally designed Web site template oriented towards an individual, an organization offering services or selling products, or an industry specific template such as real estate, travel agent, recruiter, and many more. You can preview the library of available templates in the Template Showroom. Signup Special! Pay up front for a year of service and receive two free months in addition to your thirty day free trial. That's thirteen months for the price of ten! Total cost is $199.50. What does my Web site service include? Your Web site service includes Web pages you can quickly and easily personalize, integrated communication capabilities, 10MB of storage for files, graphics and other documents, and a wide range of collaboration tools. These tools include: Public and Private folders for exchanging files with anyone who has internet access Areas to post your graphics, photos and favorite Web page links to share on the Web How will visitors find my Web site on the Internet? In order to be found by an Internet Search engine, such as Yahoo! or InfoSeek, Web pages use an embedded code called a META tag. META tags are part of the HTML code and contain things such as keywords, or a short description of the Web page, that are indexed on the Search engine. Your Web site comes with an area to add customizable META tags in the HTML coding. You will need to have your meta tag keywords and descriptions prepared before submitting your site to the Search Engines. Meta tags can be created in the setup area of your site (under Preferences). For more information on Meta tags and registering with Search Engines, go to Tips and Tricks In addition, you can obtain a custom domain name (i.e., www.yourname.com) for your Web site. Go to the Custom Domain Name page to see if your name is available and to sign up. Note: You must first sign up for a Web site before obtaining a custom domain name. How do I get customer support for my Web site? If you need customer support, you can first review the additional topics in this Questions & Answers section which may have the information that you need. Also, you can select the Customer Support link to submit questions and receive a response via email. Modifying Your Web Sites How do I edit my Web site? Editing your Web site is easy. First, click on the Sign In ... link on the Home page of your Web site. Enter your user name and password when prompted. You can now make any edits to your Web site. Remember, when you make changes, you need to save them by clicking on the Save button. When you are finished editing a specific area click Save. The changes you made will now appear in your Web site. If you do not see the changes, click on your browser's Reload or Refresh button. Can I add more disk space to my Web site? When you move in, you will have 10 MB of disk space for your Web site. You can purchase more disk space in increments of 10MB. Each additional 10 MB of disk space costs $2.95 per month. Can I edit the HTML pages in my Web site? You can not manually edit the HTML used to create pages for your Web site. You can customize certain aspects of the office by enabling or disabling features and adding your own text, graphics and links. Additionally, you can use HTML tags in most of the text areas of your Web site. For example, you can bold text, add bullets, and use other HTML formatting. Where will my Web site reside? Your Web site will reside on a server with the address ebiz.netopia.com. Your account name will be used to create your Web site address on this server. For example, John Doe's Web site address would be ebiz.netopia.com/jdoe Top Compatibility Questions What does a person need to visit my Web site? Anyone with a Web browser can visit your site. Visitors accessing your Web site should use Netscape Navigator 3.02 and above with JavaScript Support, or Internet Explorer 3.02 and above with Authenticode 2.0 and JavaScript Support. site owners should use Netscape 4.0 or higher or Internet Explorer 4.0 or higher. Visitors to your office can see all of your Web site, leave you a message, pick up files you've left in your folders, and check out your links and pictures. If they want to interact with you, they will need to download some additional software which is free. Visitors will be directed to a location where they can download the software. I'm behind a firewall. Can I use your Web site? Your Web site is firewall compliant and can be used from behind a firewall. Some real-time Conference Room features may not work depending on your specific network. If you are behind a firewall, you will be able to set up a Web site and download and upload pictures and files, as well as retrieve messages from your site. However, the Conference Room features will not work unless certain TCP and UDP ports are open. In addition, your Web site will appear to be "Offline" to visitors outside the firewall. Can I control access to certain areas of my Web site? Yes. You can password protect folders so that only certain visitors with a login and password that you assign can view and download files. These passwords are separate from your owner password. Only someone possessing your unique account name and password can change the setup of your Web site.